Consumer & Retail

Win Asia's evolving consumer and retail market through customer-centric approach, localization, and technology adoption.

Delivering high-impact strategy to better understand the ever-changing needs of Asia's consumers

Asia's consumer and retail industry is rapidly evolving, and businesses need to adapt quickly to stay ahead of the curve in this competitive space. Our experts help our roster of clients navigate this complex landscape and achieve their objectives through services that focus on specific needs and our local network of professionals.

Capabilities

The FMCG sector in the Asia-Pacific is a rapidly growing and dynamic landscape, with a wealth of opportunities for businesses from SMEs all the way to MNCs. Our team of experts can help your business study the Asia-Pacific FMCG market and identify the best opportunities for you to succeed. We will work with you to understand your business goals, target market, and competitive landscape, and develop a tailored strategy based on your specific needs. We can also provide you with support in areas such as product development, regulatory compliance, and marketing and sales.

Digitalization is transforming the retail industry in Asia, from industry operations to customer experience. Retailers can benefit from digitalization in many ways, including reduced costs, improved efficiency, increased sales, and greater customer loyalty. Our team of experienced professionals can help your company digitalize its operations to achieve higher profits in the Asia-Pacific retail market. We help our roster of clients, from SMEs to global corporations, identify and implement digital solutions that are best suited to their specific needs and goals.

The emergence of new norms and practices, such as e-commerce and online shopping, has drastically impacted Asia's consumer and retail industry. Consumers' spending behavior and preferences are trending toward user-friendly, customized shopping experiences. This presents industry players with opportunities to improve the way they focus on the customer journey. Improving end-to-end experience drives customer profitability and loyalty, the two critical aspects of the retail market. We provide our clients with the right know-how to improve the customer journey and thrive in the market.

The luxury goods category has experienced incredible growth worldwide. This trend will continue in future years, and the market offers retailers abundant opportunities to grow and capitalize on unrealized value. Potential growth opportunities include improving brand images and awareness in line with new industry standards like sustainability, or creating personalized shopping experiences informed by new consumer archetypes. Our professionals help companies harness their potential in the Asian luxury goods market, identifying the best strategies to achieve maximum growth and success.

The rapid digitalization of the consumer and retail industry in Asia has revealed a shift in buying habits to prioritize online platforms, effectively changing how people shop. While trends suggest that retail players will lean toward omnichannel approaches, establishing a digital presence and keeping up with the latest trends in the e-commerce market is necessary for retailers wanting to acquire growth. Our team of experts enable retail companies in Asia to transform and embrace the e-commerce revolution, ensuring that your business is well-positioned to succeed in the dynamic market.